We’ve been to some places, seen some things. Wouldn’t you like to know?
You feel as if you are doing all you can to keep your revenue up for your hotel. You are advertising on OTA’s and across social media. You have invested in some training for your staff and you have applied a lot of advice you have read on the internet, or at least you think you have. So why is it then that your hotel still seems to struggle to make a profit? Or worse, it isn’t making a profit at all. So where are you going wrong? What else can you do? Why is nothing working? Here we will examine the process of turning around a failing business and what you need to be doing differently to make it happen.
Managing a hotel is a quite difficult job, to begin with. You have to make sure everything is top-notch so that your customers feel welcome and go back. However, what do you have to do to attract customers to visit your hotel in the first place? Let’s have a look at some ideas on how to advertise your business.
Managers know how important it is to satisfy the customer. Not only is he the one who pays for the service, but he also influences people he knows. The word-of-mouth marketing is much more effective than a branded campaign. That is why companies fight for the customer loyalty with their programmes.