All posts tagged: hotels

Chatbot

Hotel Chatbots – Win or Fail for Guests?

In a world dominated by tech, change is the only constant. Every week, there’s a new download, update, upgrade, or self-propelling vacuum cleaner to wrap your head around. Chatbots are just one example of the newest hype to permeate the business world. But can they help your business?  What is a Chatbot? Did you ever click on an ad on Facebook and instantly receive a message from their business page? That’s a chatbot: instant messaging technology mostly used by businesses. It’s not surprising that AI is changing business operation dramatically, and chatbots are becoming popular customer services channel. Hotel chatbot is a computer responding to your guests, instead of your live support staff.  A chatbot is a customer service, fueled by artificial intelligence, to interact with customers via a massaging medium such as messenger.  Chatbot magazine classifies chatbots into two basic categories:  Powered by rules: The bot that responds to very limited and specified commands, it doesn’t understand your query and may reply with the wrong message. This chatbot is preferred by business to stay …

Five Golden Rules That You Need To Remember For Success

If you run a hotel you know people travel for all sorts of reasons. Some do it for business, this is travelling for necessity. Others do it for pleasure or just to get away from everything and recharge. Whatever the reason, it is your job as a hotelier to make sure they have a pleasant and memorable stay. This is in the hope that they will return or, at the very least, tell their friends about their stay and recommend your hotel. No matter the reason for your guests stay, if you implement these five rules and highlight them to your staff then you can at least maximise the chance of them returning and/or recommending. 1. People Buy From People No matter what business you are in, it remains true, especially today, that people buy from people. You could have the best rooms, the tastiest food and all the facilities under the sun, but if your guest encounters rude or impolite staff and just simply unhelpful staff, they will leave with a bad impression of the your hotel and …

World’s most luxurious hotels

Everyone likes a bit of luxury from time to time, but there are places in this World where luxury is obligatory. Today on our blog we will take you on a trip to few of the World’s most luxurious hotels.   Burj Al Arab Hotel, Dubai The building itself has become one of the symbols of Dubai. It is part of the Jumeirah Beach Resort and is located on an artificial island 280 meters from the beach in the Persian Gulf. The shape resembles a sail and being 321 m in height, it is the tallest hotel building in the world! The hotel offers 202 apartments to its guests. The smallest of them is 169 m² and the largest is an impressive 780 m². There are several restaurants in the building – including Al Muntaha located in an enclosure 200 m above sea level! There are two pools, 18 treatment rooms including hydrotherapy and massage rooms, solarium, sauna, and jacuzzi, as well as a fitness studio, museum, library and even helicopter landing pad! And for …