All posts filed under: Industry Talks

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An Elephant, a Goldfish and a Swan. Turning Around a Failing Hotel

You feel as if you are doing all you can to keep your revenue up for your hotel. You are advertising on OTA’s and across social media. You have invested in some training for your staff and you have applied a lot of advice you have read on the internet, or at least you think you have. So why is it then that your hotel still seems to struggle to make a profit? Or worse, it isn’t making a profit at all. So where are you going wrong? What else can you do? Why is nothing working? Here we will examine the process of turning around a failing business and what you need to be doing differently to make it happen.

personalization

The Importance of Personalization

As a hotelier, you know the importance of customer service. It is, in fact, the most crucial aspect of your work. You know, that the more you try for them, the more your customers will appreciate your work. If you ensure excellent service, you will get great reviews and returning guests. One of the best ways to ensure that, is by making their experience one of a kind. Today, we will have a closer look at personalization in the hospitality industry.

How Can You Advertise Your Hotel?

Managing a hotel is a quite difficult job, to begin with. You have to make sure everything is top-notch so that your customers feel welcome and go back. However, what do you have to do to attract customers to visit your hotel in the first place? Let’s have a look at some ideas on how to advertise your business.

hotel room

The Hotel Room of the Future

Technology is changing the World. It affects almost all aspects of our lives. That means, it also has an impact on the travel industry. I have already spoken about the possible future of hospitality, where I have briefly mentioned the concept of a smart hotel room. Today, I will expand on this idea and discuss the possibilities that lie ahead of us.

Travel Industry Events

The Most Important Travel Industry Events

Each year thousands of events for the travel industry professionals and enthusiasts take place all around the World. It can be a little confusing and difficult to work around. Which conferences and trade shows should you focus on the most? Which are the most important travel industry events for specific markets? Today, we will introduce you to our favourites.