Month: January 2019

Five Golden Rules That You Need To Remember For Success

If you run a hotel you know people travel for all sorts of reasons. Some do it for business, this is travelling for necessity. Others do it for pleasure or just to get away from everything and recharge. Whatever the reason, it is your job as a hotelier to make sure they have a pleasant and memorable stay. This is in the hope that they will return or, at the very least, tell their friends about their stay and recommend your hotel. No matter the reason for your guests stay, if you implement these five rules and highlight them to your staff then you can at least maximise the chance of them returning and/or recommending. 1. People Buy From People No matter what business you are in, it remains true, especially today, that people buy from people. You could have the best rooms, the tastiest food and all the facilities under the sun, but if your guest encounters rude or impolite staff and just simply unhelpful staff, they will leave with a bad impression of the your hotel and …